Shipping Policy

At [Home Animal Store], we aim to make your shopping experience as smooth and efficient as possible. Below is our shipping policy, including shipping options, timeframes, and costs.

1. Shipping Locations

We currently ship to the following locations:

  • International Shipping: We offer shipping to select international locations. Please contact us at [contactus@homeanimal.store] for more information on international shipping availability and rates.

2. Shipping Rates & Delivery Times

We offer the following shipping options:

  • Standard Shipping:

    • Delivery Time: 7-15 business days.
    • Rate:  Free Shipping.

  • International Shipping:

    • Delivery Time: 10-25 business days.
    • Rate: Free shipping.

Note: Delivery times are estimates and may vary depending on your location, weather conditions, or other unforeseen factors.

3. Order Processing Time

  • Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.

4. Shipping Carriers

We partner with trusted shipping carriers to deliver your orders safely and on time. Our primary carriers include:

Tracking information will be provided once your order has shipped.

5. Order Tracking

Once your order has been shipped, we will send you a tracking number via email so that you can monitor the progress of your delivery. You can also track your order directly on the carrier's website.

6. Shipping Delays

While we strive to meet our estimated delivery times, delays may occasionally occur due to high order volumes, carrier issues, or weather-related disruptions. If your order is significantly delayed, please contact us at [contactus@homeanimal.store], and we will do our best to assist you.

7. Undeliverable Packages

If a package is returned to us due to incorrect address information or failure to claim the package, you will be responsible for the cost of re-shipping the package to the correct address.

8. Damaged or Lost Packages

  • If your order arrives damaged, please contact us within 7 days of receipt with photos of the damaged package and items. We will work with the carrier to resolve the issue and send you a replacement if necessary.
  • If your package is lost in transit, please reach out to us, and we will work with the shipping carrier to locate the package or arrange a replacement.

9. International Shipping Duties and Taxes

For international shipments, customs duties and taxes may apply. These fees are not included in your shipping charges and are the responsibility of the recipient. Please check with your local customs office for more information about fees that may apply to your order.

10. Contact Us

If you have any questions or need assistance with your order, feel free to contact us at:

  • Email: [contactus@homeanimal.store]